Privacy Policy
Last Updated: January 6, 2025
1. Introduction
FleetFile provides secure file transfer and storage services designed specifically for legal professionals. By using our services, website, or applications (collectively, the "Services"), you agree to these Terms of Service.
2. Service Description
FleetFile provides end-to-end encrypted file sharing services with features specifically designed for legal professionals and law firms. Our Services include:
- Secure file transfer
- End-to-end encryption
- Practice management software integration
- Audit logging
- Compliance documentation
3. Professional Obligations
As our Services are designed for legal professionals, you acknowledge that:
- You are responsible for compliance with all applicable rules of professional conduct
- These Services do not create an attorney-client relationship between you and FleetFile
- You must maintain your own professional liability insurance
- You are responsible for determining the appropriateness of using our Services for specific client matters
4. Security and Privacy
4.1 End-to-End Encryption
- All files are encrypted before transmission using AES-256 encryption
- Encryption keys are generated and stored only on your device
- FleetFile cannot access your unencrypted files or encryption keys
4.2 Access Controls
- You are responsible for maintaining the security of your account credentials
- You must not share account access with unauthorized users
- You must promptly notify us of any security breaches
5. Compliance and Data Protection
5.1 HIPAA Compliance
When you use our Services to handle protected health information (PHI):
- You must enter into our Business Associate Agreement (BAA)
- You must configure appropriate access controls
- You must maintain necessary documentation
5.2 Data Retention
- Files are retained according to your specified retention period
- You are responsible for ensuring compliance with applicable retention requirements
- We maintain audit logs for compliance purposes
6. Acceptable Use
You agree not to use the Services to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit malicious code or content
- Interfere with the operation of the Services
- Exceed usage limits or circumvent security measures
7. Service Level Agreement
7.1 Availability
- We target 99.9% uptime for our Services
- Scheduled maintenance will be announced in advance
- Emergency maintenance may occur without notice
7.2 Support
- Technical support is available during business hours
- Emergency support is available 24/7 for critical issues
- Response times vary based on issue severity
8. Fees and Payment
8.1 Subscription Fees
- Fees are based on your selected plan
- Payment is required in advance
- All fees are non-refundable unless otherwise stated
8.2 Changes to Fees
- We may modify fees with 30 days notice
- You may cancel your subscription before new fees take effect
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for Services in the past 12 months
- We do not warrant uninterrupted or error-free operation
10. Termination
- You may terminate your subscription at any time
- We may terminate or suspend services for violatios of these Terms
- Upon termination, you must remove all data from our Services